National ePCR platform — FDNY account
Dedicated product manager for a system documenting roughly 1.6 million EMS responses per year across more than 10,000 providers. Delivered the NEMSIS v3.5 migration with no service downtime and in compliance with state data informatics requirements, hitting 100% engagement at go-live with a clean privacy record across the account. Led CAD and cardiac monitor integrations that eliminated duplicate manual data entry and measurably shortened chart completion time.